Automating the chat process
We implement the chatbot (live online chat robot) on your website.
The installation price of the chatbot module is 199€.
CONTACT US and we will provide you with free information about the usefulness of chatbots, areas of use, advantages, implementation and operation.
Do you think your website visitors know exactly what they are looking for? Most of the time the answer is no.
Studies show that 83% of them need help making a shopping decision. What’s more, shoppers may not find what they’re looking for because of navigation issues, they may have questions about registration, payment, checkout and delivery, or there may be a lack of information about a particular product. In other words, they need help and if they don’t get it they will continue their search on other sites.
There is a solution to capture attention and provide information. This is done through human operators who will approach some of the visitors by starting a direct discussion with them. This is the ideal communication option, but human operators represent costs you may not be able to afford.
An effective and much cheaper option is to automate the customer-talk process using intelligent robots. In all these situations, robots can provide real-time assistance, just like a sales person in a real shop. They can be programmed to ask questions and get important answers for you.
Live robot chat – chatbot
Some of them are quite simple and can be set to answer frequently asked questions, others can even go as far as using Artificial Intelligence to anticipate the questions and needs of callers.
Studies show that globally people use messaging apps more than social networks. Younger generations increasingly prefer to text rather than call or email. At the same time, we all want answers to our questions as quickly as possible. But paying one person to respond to all customers 24/7, 365 days a year, is not an effective solution in most cases. That’s why I recommend chatbots.
Advantages of chatbots:
– Once installed and ready to work, chatbots do their job 24/7, 365 days a year, at no extra cost;
– they are fast and can deal with all visitors to your website simultaneously and regardless of their number;
– discussions can take place at any time, and in any language, each time with the same enthusiasm. This will help you if you want to approach the international market;
– you can generate reports based on the data collected by chatbots;
– you can collect and then analyse the habits of your website visitors (what pages they visit, what products/services they look at, etc.);
– you can notify visitors about site promotions;
– offer discounts to visitors for buying certain products/services on your site.